RAMP’s mission is to train and empower hospitality teams to master guest interactions, building lasting loyalty that drives revenue, reputation, and growth.
RAMP was founded to bridge the gap for hotels and resorts who want to deliver world-class service but struggle with inconsistent staff training.
We believe every guest interaction, from check-in to check-out is an opportunity to build loyalty. RAMP equips hotel/resort teams with the confidence and skills to understand guest needs, resolve conflicts, and create memorable experiences that drive repeat business.
By tailoring training to your specific property and goals, RAMP helps you increase guest spending, improve online reviews, and build a service culture that sets you apart.
Founder of RAMP
I'm Erick Mendoza, originally from San Francisco, California, USA.
With over 25 years of combined professional and academic experience, I bring a unique blend of sales expertise, cross-cultural communication, and training knowledge:
Academic Background:
This blend of real-world sales experience and academic expertise allows me to design training that isn't theoretical, it's practical, tested, and designed to get results.
The RAMP approach helps hotel teams master the art of guest interaction, turning everyday conversations into opportunities for increased revenue and lasting loyalty.
My 10 years in San Francisco taught me high-stakes persuasion. My 16 years in Asia taught me nuanced communication. Now, I combine both to help Southeast Asia's hospitality industry excel.