RAMP equips hospitality teams to increase revenue, resolve conflicts, and deliver exceptional service, turning everyday interactions into loyal relationships.
Structure conversations to understand guest needs and recommend upgrades naturally. Master techniques to increase spending on suites, activities, and amenities. Practice real guest scenarios to build confidence in revenue-generating conversations.
Turn Complaints into Loyalty. Resolve Issues. Save Relationships. Train staff to handle difficult guests with empathy and professionalism. Practice de-escalation techniques that transform negative experiences into positive reviews.
Master check-in/check-out interactions that set the tone for the entire stay. Role-play handling busy periods, special requests, and first impressions. Turn routine procedures into opportunities to wow guests and generate loyalty.
Train managers to lead team meetings, give feedback, and coach staff effectively. Learn communication skills that inspire service excellence across departments. Build a consistent service culture through clear, confident leadership.
With flexible scheduling and property-specific training, RAMP gives your team practical tools to increase guest spending, improve satisfaction scores, and build your hotel's reputation.