RAMP equips hospitality teams to increase revenue, resolve conflicts, and deliver exceptional service, turning everyday interactions into loyal relationships.
Increase Guest Spending by 15-30% Through Proven Connection Techniques.
Turn every front desk/restaurant/Concierge staff interaction into a revenue opportunity
Reduce guest price sensitivity through trust-building
Create loyal guests who spend more and return more often
Transform staff from order-takers to revenue drivers
Transform your staff from order-takers to revenue consultants. This program provides a systematic approach to diagnosing guest needs and matching them with perfect solutions that feel like personalized service, not sales pitches. Your staff will also learn how to handle guest concerns and effective closing so we can turn every guest interaction into a natural revenue opportunity.
Even the best hotels have service failures. The difference between good and great is turning a disaster into a legendary recovery story. This program trains your staff in advanced psychological de-escalation techniques, transforming angry guests into your most loyal advocates and generating powerful, positive reviews.
Includes all three:
Program 1: The RAMP Trust Builder
Program 2: The RAMP Revenue Architect
Program 3: The RAMP Service Alchemist